Company Return Policy

Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a product?

To return a product at Hurricane Pit Equipment, you must request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at Hurricane Pit Equipment, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: (812)346-5539 8am to 6pm
Monday - Friday
Saturday: 9 a.m. - 5 p.m. 
By e-mail: Hurricane Pit Equipment

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Hurricane Pit Equipment accepts returns on merchandise from select manufacturers within 30 days. However, Hurricane Pit Equipment reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Hurricane Pit Equipment on returned items.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Hurricane Pit Equipment
  • Hurricane Pit Equipment
    1210 West Ben Drive - North Vernon, Indiana 47265

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Hurricane Pit Equipment discretion. Please be aware that specific manufacturers have more restrictive return policies.